At Goaty Goat Soap Company, each product is lovingly handcrafted in small batches using high-quality ingredients. Due to the personal nature of skin and hair care products, all sales are final — we are unable to accept returns or offer refunds for reasons of hygiene and safety.
However, your satisfaction is important to us. If your order arrives damaged, we will gladly offer a replacement of the same item. Please reach out to us through our contact us form within 7 days of receiving your order, providing your order number and clear photos of the damaged product and packaging.
We are committed to making sure you receive your products in perfect condition and will work with you to resolve any shipping issues promptly.
Please note: We cannot be responsible for items damaged due to improper storage or handling after delivery.